Terms of Conditions
Last updated on January 1, 2022
A few things You Should Know to Have a Great Cleaning Experience!
- Cleaning Supplies: We bring all the cleaning supplies
- Arrival Window: All booking slots please allow a 2-hour arrival window. For example if you choose 10:00AM – 12:00PM, that is the 2 hour arrival window in which we may arrive. If under the rare circumstance we are running late our crew will call or text you.
- Cleaning Time: The first cleaning is quoted based on a normal home condition. If your home requires special attention we will either need to extend our time and add a heavy duty deep cleaning fee, charge you at our hourly rate, or prioritize our cleaning for what areas we can clean during the service.
- Late Cancellations: For all cleanings a 25% fee will be charged if our technicians are unable to access the home or there is a cancellation after 5pm the day before your service. For all one time cleanings a $50 cancellation fee will be charged if the technicians are unable to access the home or if there is a cancellation after 5pm the day before your service. We reserve the right to refuse cleaning of your home if we encounter anything that could cause danger to our technicians. This could include but is not limited to: mold, hoarding, abnormal buildup, etc.
- You must report any problems within 24 hours in order to take advantage of our 100% Maid For Homes Quality Clean Guarantee.
1. Cancellation Fee
Maid For Homes reserves the right to assess a 25 % cancellation fee if a clean is cancelled after 5pm the day before your service. We reserve a time specially for you and are often unable to fill the vacant timeslot. Please be sure to provide entry instructions if you will not be home. We reserve the right to charge our standard cancellation fee for all no shows and lockouts.
2. Cleaning Supplies / Equipment
Maid For Homes provides products and equipment required for cleaning your home. Your property must have running water and working electric outlets for service. We reserve the right to charge our standard cancellation fee of 25% if we are not provided with running water or electricity. If you have products you’d like our cleaners to use please leave them out and include this request in your booking notes. Please note we are not responsible for ANY damage caused by cleaning products provided by the customer.
3. Cleaning Guarantee
Booking a service online doesn’t guarantee you a spot for that date/time. Your booking is not confirmed until you have received a confirmation email.
5. Price & Time Adjustments
Maid For Homes offers flat rate pricing. Please note that if the pricing quote does no estimate the price of your cleaning and your home is in far worse condition that estimated we reserve the right to either adjust the price or refuse the service. You will be notified by our our management if they do not have time to complete the cleaning in the time allotted. You will have the option to either have them prioritize the areas you would like or to extend the cleaning at an agreed upon rate.
We make every effort not to break or damages any items at your home. In case our cleaning staff accidentally damages an item in your home please notify us at 614-412-3979 within 24 hours to rectify the matter.
We respect your right to privacy. Occassionally our cleaners will take before and after pictures of their cleanings to show proof of performance and for management feedback. When booking your services with Maid For Homes, you consent to our use of before and after pictures of areas we have cleaned in your home or office in advertisements on places such as our website, Facebook, Instagram, Yelp, Google, etc.
8. Direct Hiring of Our Cleaning Staff
All cleaners who enter your home are direct staff of Maid For Homes. We permit you from soliciting side work or hiring your cleaner outside of our booking service.
9. Staff Safety
Our staff safety is our number one priority. If at any moment during service our staff is unsafe they will be removed from your property and our cancellation fee will be charged.
We love pets! For the safety of our staff and your pet please we require all animals to be secured during service. If you have a pet please make sure to select this when booking so we do not assign a cleaning team for your home that is allergic.
11. Right to Refuse Service
We reserve the right to refuse service or leave upon arrival if the property is a severe condition or our staff feels unsafe or threatened in any way. Our standard cancellation fee of 25% of the booking will be assessed if serviced is refused.
Please declutter your home BEFORE service. Our services only include light tidying unless our hourly services are booked. We are unable to organize and declutter your home unless you book our hourly services or home organization add on when booking. Laundry can also be washed, dried, and folded at an additional fee.
Please make every effort to wash and put away your dishes before service. Hand washing of dishes is not included in your service and can be added to your booking for an additional fee. As a courtesy, our cleaning staff will load 1 sinkful of dishes in the dishwasher.
14. Large and Heavy items
For safety concerns our cleaning staff cannot move or lift items larger than 25lbs. If you would like us to clean or wipe behind and under furniture please move it for us.
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations,and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Maid For Homes web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Maid For Homes web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maid For Homes at any time. Upon terminating your
viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Maid For Home’s web site are provided “as is”. Maid For Home’s makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid For Homes does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Maid For Homes or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maid For Homes Internet site, even if Maid For Homes or a Maid For Homes authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Maid For Home’s web site could include technical, typographical, or photographic errors. Maid For Homes does not warrant that any of the materials on its web site are accurate, complete, or current. Maid For Homes may make changes to the materials contained on its web site at any time without notice. Maid For Homes does not, however, make any commitment to update the materials.
Maids For Homes has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maid For Homes of the site. Use of any such linked web site is at the user’s own risk.
8. Governing Law
Any claim relating to Maid For Homes web site shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.